Product that is purchased online can be returned within 15 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the returned item is left at the discretion of Shelter Retail BV.
Please note that we do not supply a free shipping label to return. You will need to return the product at your own cost.
Please reach out to [email protected] to initiate your return and supply a tracking code for the return shipment .
Shelter Retail BV
tel: +32 9 277 01 61
This return policy only applies to purchases from our online store.
If you are looking to return a product purchased at our store in Ghent then please visit the store with the defected item.
We would like to thank you for your cooperation in carefully selecting your product and size. Do not hesitate to call us if you have any questions on the fabric or size of a product. As a company we like to work towards minimal returns both from an economically as from a sustainability point of view.