A product that is purchased online can be returned within 15 days of the purchase date for a full refund in the amount of the purchase. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the returned item is left at the discretion of Shelter Retail BV.
Please note that we will provide a return label free of charge.
Reach out to [email protected] to initiate your return or if you have lost your return label.
This return policy only applies to purchases from our online store. If you are looking to return a product purchased at our store in Ghent then please visit the store with the defected item. Do not hesitate to call or e-mail us if you have any questions on the fabric or size of a product. As a company we like to work towards minimal returns both from an economically as from a sustainability point of view.